Privacy · clear boundaries
Privacy Policy
NewArrival asks only for the information needed to prepare the service you request. Do not include legal-claim, protection, health, trauma or other sensitive details in a CV request.
Important boundaries
- NewArrival.ie is an independent service. It is not a government body and does not make official decisions.
- NewArrival.ie does not provide legal advice, immigration representation or guaranteed outcomes.
- Check current rules, deadlines and eligibility with the responsible Irish authority or a qualified professional.
- CV and job support must use truthful information. NewArrival can improve wording and structure but must not invent facts.
Personal Journey personalisation
We use the profile details you choose to provide—your first name, origin, current country, destination, plan creation date, current focus and real saved progress—to build your journey summary, story, next step and recommendation order. Marketing consent is separate and optional. Journey analytics use categories and anonymous identifiers, not your name, email, story or document contents. You can correct or delete your saved profile.
My Work Journey data
We use the Work Profile information you choose to provide—employment and education history, skills, job preferences, broad work-permission context, commute and optional practical constraints—to build your private work journey. Your approved evidence may support CVs, vacancy matching, application packs and interview preparation. We do not sell this profile or expose it to employers without your explicit action.
External AI processing is optional. When enabled with your consent, we send only the minimum evidence needed for the requested task through privacy-compatible routing. We do not send raw contracts, payslips or unrelated account data. Operational logs use an anonymous user identifier, feature and model metadata, status, latency, token usage and estimated cost—not CV or story text, email, phone or document contents.
Contract and payslip files are not accepted in this release. You can store private metadata such as evidence type, period and received date. You can correct or delete Work Journey records from the product. Deleting My Work Journey does not delete your separate NewArrival account or unrelated saved records.
Free-space registration and profile data
NewArrival creates a device-bound provisional account first. Email verification enables reliable recovery and use on another device when delivery is configured.
What is collected and why
Registration collects first name to personalise the space; email for service access, verification and recovery; preferred language for the interface; country of origin, current country, destination country and arrival state for relevant destination context; and an optional primary need to shape the first cabinet view. Country of origin is not treated as proven nationality or citizenship.
Device and server storage
An onboarding draft, excluding the email field, may be saved locally so a refresh or language change does not erase progress. After creation, a minimal non-email profile may remain on the device for the cabinet welcome. When server storage is configured, the full profile is stored in a private directory outside public files and deployment releases. An opaque HttpOnly session cookie connects the device to that profile.
Email and optional marketing
A requested service email may contain a secure verification link for recovery and cross-device access. The interface states whether the mail provider accepted that message; acceptance is not a promise of inbox delivery. Marketing consent is separate, optional and never preselected. Service email does not depend on marketing consent.
Use, analytics and sharing
Profile data is used to create and personalise the NewArrival space, maintain access, prevent abuse and support requested services. Personal data is not sold. Funnel analytics must not contain first name, raw email, document data, address, passport data or sensitive free text.
Retention, access and deletion
An unverified provisional profile is kept for no longer than 90 days unless it is needed to resolve a service, privacy or safety issue. Device progress can be cleared and a deletion request can be made through the available privacy controls or by replying to a service email. Verified account recovery and deletion options will use the confirmed email.
What stays on your device
Your language, selected community, My Plan and unfinished Irish CV Pack draft are stored in your browser. They are not sent to NewArrival merely because you open or fill in the form.
What is sent when you submit
When you choose Submit my request, NewArrival receives the name and contact details you supplied, your original story, the work, education, skills and language facts you reviewed, your target job, your truth and consent confirmations, and limited technical information needed to prevent duplicate or abusive submissions.
If you arrive through a NewArrival launch link, the order may also record a bounded source, campaign, referral context and landing route. These values do not contain your name, email, story, full referrer URL or a cross-site tracking identifier.
Why it is used
The information is used only to review, prepare, deliver and support your Irish CV Pack, manage payment and corrections, prevent duplicate requests, and handle a privacy or service query. It is not sold and is not used to train AI models.
Where the request is stored
Submitted orders are stored in a private server directory outside the public website and outside deployment releases. Public visitors cannot list or retrieve order records. Access is limited to the person fulfilling the Founding Beta service.
Retention and deletion
Requests that do not proceed to payment are kept for no longer than 90 days unless needed to resolve a service or safety issue. Fulfilment content for completed orders is kept for up to 12 months after delivery, then deleted or minimised. Limited payment or accounting records may be retained for longer where required by law.
Your choices
You can download or copy your request brief before and after submission. If you receive a direct service email, reply to it and quote the server order reference to ask what is held, correct it, export it or request deletion. A public support address is displayed only after that contact route has been verified. Deletion may be limited where a record must be kept by law.
Email and payment
The receipt states whether an acknowledgement was accepted by the configured email provider; provider acceptance does not prove that an email was read. If email is unavailable, the request remains stored and the receipt does not claim a message was sent. After review, NewArrival sends a verified payment link only through a configured channel. Do not send full intake details through a public link or mailto URL.
Security limits
No online service can promise absolute security. NewArrival uses HTTPS, private server storage, restricted file permissions, input limits and server-generated order references. If persistence fails, the site does not claim that your request was received.